We do more work than expected, for our customers to excel in their business.

We proactively monitor the system and resolve any issues before they can occur.

All businesses will benefit from cloud computing.

IT Help Desk

If you are not looking for full time technical looking after your system, then IT help desk will suited your business. You can contact us when you need us to action any issues or request. 
You have access to the complete range of specialist knowledge, from cloud computing to virtualisation.

Benefits

  • Promote High levels of service through strict service level agreements (SLAs), providing guarantees around the availability and performance of your IT infrastructure.

  • Reduced financial risk through fixed monthly management fees for increased control over your IT budget.

  • Promote increased performance and productivity through better uptime across your infrastructure via proactive, real-time system monitoring and issue detection.

  • Access to knowledge and specialist expertise through the advice and knowhow of our certified professional teams.

  • Modular flexibility with options to tailor a solution to support and manage all, or part of your IT infrastructure, as determined by you.

Our Service

When you subscribe to our services, we will be your IT department. We will take ownership to manage and maintain your technology infrastructure including applications.

We guarantee that all your issues are resolved according to the terms of a service-level agreement (SLA). We have more than 10 highly experienced and trained technical employees to support your environment.

FEATURES

  • Provides a central point of contact for all IT issues and requests
  • Reduction the Total Cost of Ownership
  • Fixed IT Management and Support Costs
  • Guaranteed Service Levels
  • Scalability and Flexibility
  • Proactive Partnership
  • Continuing Infrastructure Assessment and Auditing
  • Professional, Qualified and Dedicated Systems Engineers
  • Dedicated Help desk
  • Professional Infrastructure Management

Compare The Support Plans

Services

Support Hours

24x7 Real-Time Monitoring

Proactive Maintenance

Remote Technical Support

24x7x365 Emergency IT Support

Backup / Recovery

Security Management

Microsoft Patch Management

Vendor Management

Formal Job and Incident Ticketing

Disk Defragmentation

Antivirus management

Asset Management

Purchasing IT Supplies

Monthly Reports

On site IT Support Engineer

Managed Services

8am to 6pm Mon to Fri

Unlimited

Optional

Optional

X hours

IT Help Desk

8am to 6pm Mon to Fri

Unlimited

Optional

$ X/hour

$ X/hour

$ X/hour

$ X/hour

Optional

X hours

Casual

9am to 5pm Mon to Fri

$ X/30mins

$ X/hour

$ X/hour

$ X/hour

$ X/hour

$ X/hour

$ X/hour

$ X/hour

Optional

$ X/hour